Help and support

This page will become the central place for Deep Root Software tutorials, FAQs, support contact information, app guidance, privacy resources, and account help.

Contact support

For help with accounts, setup, app access, bugs, billing questions, or feature requests, contact Deep Root Software.

Email Support Report a Bug or Suggestion

Email: robert@deeprootsoftware.com

Found something that is not working, or have an idea that would make Deep Root better? Use the report form to send us the details so we can review it and track the request.

Getting started

Core setup items for a new company account:

  • Add employees and assign their roles.
  • Add or import customers.
  • Enable the services each customer receives.
  • Create crews and assign employees.
  • Build a default crew layout or daily schedule.
  • Install and test the Deep Root Crews mobile app.
Sign up to add onboarding

Privacy and data

Review how Deep Root Software handles company, employee, customer, service, time-log, and app data.

View Privacy Policy

Common questions

  • Who can approve pending work? Supervisors, admins, and owners.
  • Where are customer emails controlled? Company Information and customer email opt-in settings.
  • Where is recurring mowing controlled? Customer edit screen under Mowing Frequency, Schedule Start Date, and Default Crew.
  • Where do crews see daily work? The Crew tab in the mobile app uses the selected daily schedule when available.

Step-by-step tutorials

Open a guide in your browser or download a copy for later.

Add and Edit Customers

Add individual customers, use mass import, select services, and configure recurring mowing.

View Tutorial Download PDF

Add and Edit Employees

Create employee accounts, choose roles, import employees, and manage time logs.

View Tutorial Download PDF

Crews and Routes

Create crews, assign employees and customer work, reuse schedules, and review route order.

View Tutorial Download PDF

Delete account or protected information

Use this request form to ask Deep Root Software to delete an entire company account or information that cannot reasonably be deleted from the normal dashboard tools.

Request Deletion
Employees, customers, time logs, and notes can usually be deleted by authorized users inside the dashboard. This request page is for account-level deletion or protected information requests.